Frequently Asked Questions

Q: I didn't get my password. What can I do?
A: If you signed up and did not receive your password, please first check your spam folder. Some spam filters do not like our mail server. If that does not work, please click here to reset your password. As a last resort, try signing up with another email address. For example, we know that Gmail will in the worst case put emails from us into your spam folder. Other email providers, such as Yahoo or Hotmail, may simply delete emails perceived as spam.

Q: How do I get the ProfileViewsPlus gadget?
A: Once you've installed Peerspin, you can get your gadget easily by logging into your MySpace homepage then using the Peerspin gadget box on the right side of your MySpace home (you must use the new home skin). The Peerspin gadget box automatically appears after you login. Once you see it, click "gallery" on the top right of the gadget box, then scroll down until you see the "ProfileViewsPlus Visitor List" gadget. Click "use this" and your gadget will appear on your homepage in the gadget box. Remember, you should send messages and comment on your friends' profiles, and when they read their messages, they will be visible to you when they visit your page.

Q: When do I get better results when using the ProfileViewsPlus gadget with Peerspin?
A: Once you have your ProfileViewsPlus gadget with Peerspin, you should send messages and comment on your friends' profiles and pictures, and when they read their messages, they will be visible to the you when they visit your profile. Usually within three weeks your friends will have read and responded to your messages or comments, and then they will appear in your visitor log.

Q: Will using the ProfileViewsPlus gadget with Peerspin give me perfect results again?
A: Due to changes in MySpace, ProfileViewsPlus will only be better than before. It can't be perfect, but as you comment and message more and more users of MySpace, the results will continue to improve.

Q: What does "Could not be identified"" mean?
A: Like other MySpace trackers on the market, we can log the IP numbers of visitors viewing your profile. What makes our service special, however, is that we can show the profiles of visitors to your profile even if they are not members of ProfileViewsPlus.com. Nevertheless, due to current limitations to how our tracker works, we cannot determine the profile of ALL visitors to your profile. When this situation happens, we display "Could not be identified" for the profile of the visitor.